Phantom Friendz Incorporated
(operated by Phoenix Innovations (Pty) Ltd)
Last updated: January 2026
Phantom Friendz Incorporated (“we”, “us”, “our”), operated by Phoenix Innovations (Pty) Ltd, is committed to protecting your personal information and respecting your privacy in accordance with:
The Protection of Personal Information Act, 4 of 2013 (POPIA)
Applicable South African consumer and electronic communications laws
International data protection principles aligned with GDPR standards, where applicable
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, communications, and services.
Legal Entity: Phoenix Innovations (Pty) Ltd
Registration Number: 2025/046171/07
Trading As: Phantom Friendz Incorporated
Registered Address: 34 Frere Avenue, Discovery, Roodepoort 1709, Gauteng, South Africa
Email: hello@phantomfriendz.co.za
Phone: 073 082 1231
Website: https://www.phantomfriendz.co.za
We may collect the following personal information:
Full name
Email address
Phone number
Delivery or contact details (when applicable)
Communication history (email, WhatsApp)
Website usage data (cookies, analytics)
IP address, browser type, and device information
We only collect information that is relevant, necessary, and lawful.
Personal information is collected when you:
Contact us via email or WhatsApp
Engage with us through social media
Subscribe to marketing communications
Visit and interact with our website
Are redirected to or interact with third-party platforms such as TeePublic
We collect and process personal information for the following purposes:
Responding to enquiries and communications
Facilitating orders placed via WhatsApp, email, or third-party platforms
Sending marketing or promotional communications (subject to opt-out)
Improving website performance and user experience
Complying with legal and regulatory obligations
We process personal information based on one or more of the following lawful grounds:
Your consent
Legitimate business interests
Contractual necessity
Legal or regulatory obligations
We may send promotional emails, WhatsApp messages, or marketing communications only if you have not opted out.
You may opt out at any time by:
Clicking the unsubscribe link in emails
Replying “STOP” or requesting removal
Contacting us at hello@phantomfriendz.co.za
Cookies are small text files placed on your device when you visit a website. They help improve functionality, performance, and user experience.
We may use:
Essential cookies – required for website functionality
Analytics cookies – including Google Analytics
Marketing cookies – including Facebook Pixel and similar tools
These cookies help us understand visitor behaviour, improve content, and measure marketing effectiveness.
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
We may share personal information with trusted third parties, including:
Website analytics providers
Marketing platforms
Payment processors (e.g., PayPal via TeePublic)
Communication platforms (e.g., WhatsApp)
We do not sell or trade personal information.
Third-party platforms operate under their own privacy policies, and we are not responsible for their practices.
Where personal information is transferred outside South Africa, we ensure appropriate safeguards are in place to protect your data in line with POPIA and internationally accepted data protection standards.
We implement reasonable technical and organisational measures to protect personal information against:
Loss
Unauthorised access
Misuse
Disclosure
Alteration or destruction
Personal information is retained only for as long as necessary to fulfil its purpose or as required by applicable law.
You have the right to:
Access your personal information
Request correction or updating
Withdraw consent
Request deletion (subject to legal requirements)
Object to processing
Lodge a complaint with the Information Regulator of South Africa
For privacy-related enquiries or requests:
Information Officer
Phoenix Innovations (Pty) Ltd
📧 hello@phantomfriendz.co.za
📞 073 082 1231
The content on this website is provided for informational, creative, and branding purposes only. While we make every effort to ensure accuracy, we make no warranties or representations regarding completeness or reliability.
Phantom Friendz Incorporated does not provide medical, psychological, or professional advice. Any references to wellness, healing, or emotional wellbeing are expressive and artistic in nature and should not be interpreted as professional guidance.
This website may contain links to third-party platforms. We are not responsible for the content, security, or privacy practices of external websites.
To the fullest extent permitted by South African law, Phoenix Innovations (Pty) Ltd and Phantom Friendz Incorporated shall not be liable for any loss, damage, or injury arising from the use of this website or reliance on its content.
We reserve the right to amend this Privacy Policy, Cookies Policy, and Disclaimer at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of such changes.